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Q: When I will be charged?
A: As soon as you place your order, you will receive an order confirmation e mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we start working on fulfillment and on immediate shipment. lf your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.
Q: How soon item(s) will ship? & Do I receive a tracking number?
A: If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order or sooner. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order,
feel free to follow up with us at smile@AWAKENART.store
Q: Can I have an update?
A: Sure no problem. Just leave your email on the right-hand bottom corner of the page. We will inform you about new art coming!
Q: What happens if the item arrives damaged?
A: Damages: Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to smile@AWAKENART.store and we will process an insurance claim on your behalf.
Q: What happens if I do not like the product?
Our return policy is very simple: If you're not happy with a purchase that you made on AWAKEN ART, for any reason, you can return it to us within 30 days of the order date.
As soon as it arrives, we'll issue a full refund for the entire purchase price.
Please note - AWAKEN ART does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. If you have any questions
If you've hesitated to purchase artwork online in the past, why not give us a try? You have nothing to lose!:)